Refund Policy

1. Introduction

At Restronp, we want you to be happy with our restaurant management system designed for businesses in Nepal. This policy explains how refunds and cancellations work for our services.

2. Subscription Refunds

Here's how we handle refunds for subscriptions for restaurants in Nepal:

• 14-Day Money-Back Guarantee: We offer a full refund within the first 14 days for new users who are not fully satisfied with our restaurant management system, including hardware. Please note that cancellations and refunds are not available after the 14-day period, as we provide a free tier to ensure you have ample opportunity to test the system before committing.

3. Conditions for Refund

We offer refunds to restaurants in Nepal in these cases:

• Unexpected service downtime not planned by us that affects your restaurant operations.
• Major bugs that stop the restaurant management system from working properly.
• We don't deliver a promised feature that was essential to your restaurant operations.

We may decline refund requests that don't meet these conditions.

4. Non-Refundable Items

You can't get a refund for:

• Setup fees or one-time onboarding charges for your restaurant in Nepal.
• Custom features or integrations we've already made for your specific restaurant needs.
• Training sessions we've already provided to your restaurant staff.
• Completed data imports or migrations from your previous restaurant system.
• Any services requested after the refund time limit.

5. How to Request a Refund

If you want a refund for your subscription, do the following:

1. Send an email to restronp@gmail.com with the subject "Refund Request - [Your Restaurant Name]".
2. Share the email you used for your account and your restaurant's name and location.
3. Explain clearly why you're asking for a refund.
4. Add any files or screenshots that support your request.

Our support team will get back to you within 24 hours.

6. Refund Processing

If your refund is approved:

• Refund amount will be credited to your account within 24 hours after approval.

7. Cancellation Policy

You can cancel your subscription anytime from your account or by contacting our Kathmandu office. Or mail us at restronp@gmail.com or whatsapp us at +977 9769329983 . When you cancel:

• You'll still have access until the current billing period ends.
• We won't charge you after that.
• Cancel before the next billing date to avoid another charge.
• We might keep your restaurant data for a short time as per our Privacy Policy.

8. Changes to This Policy

We can update this policy anytime. Changes apply immediately when posted. We'll highlight important changes at the top.

9. Contact Us

For any questions about this policy, contact our Nepal office: